Introduction to microsoft dynamics 365

What is Microsoft Dynamics 365?

Microsoft Dynamics 365 is a cloud, interdependent Software as a Service, bundle of applications and services. It combines the earlier Dynamics CRM and Dynamics AX which is an ERP application, repackaged it along with new applications and features. So to rephrase it again Microsoft Dynamics is not software, but a collection of apps like AX is now an app, Power BI is now an app, likewise, there are many apps that are now part of Dynamics 365. It now gives end-to-end services which can be your CRM, ERP, business logic and activities, etc. in one place. So instead of having different functions existing separately, Dynamics 365 offers you automated and integrated functionalities that have the capacity to connect your leads, transform the sales all on Azure, which is a cloud service. Along with this, you have access to Microsoft 365 productivity apps, to increase your productivity with tools. It also provides you an integration with Power BI which is your reporting and dashboard tool. Here Dynamics 365 is trying to put all the customer and organization management in one place, integrated seamlessly. So now, the organization won’t have to jump in between the systems for different features, instead Dynamics 365 can help you in getting the functionalities as per your usage.

What is there in Microsoft Dynamics 365?

Dynamic 365 includes a lot of apps and add-ons which not only address your enterprise resource planning (ERP), CRM needs, but also the features needed for various domains. Dynamics 365 is better known for its flexibility and scalability, which it provides along with apps. Organizations can choose any of the business applications needed from the wide range of apps available.

Customer Services

Enables your support agents to take the right decision and action across channels with the help of a wide variety of tools and automated flow. The following tools are provided by Dynamics 365

Dynamics 365 Customer Service 

Dynamics 365 Field Service 

Dynamics 365 Customer Service Insights 

Intelligent Sales and Marketing

This service is to convert the leads into sales. It helps in defining the customer relationships by providing a personal experience to each buyer.

Dynamics 365 Sales 

Dynamics 365 Marketing 

Dynamics 365 Customer Insights 

Connected Field Service

Very important service for the field agents which is connected with the IoT services also. It can help to resolve service issues remotely, resolve inventory problems, etc.

Dynamics 365 Field Service 

Dynamics 365 Customer Insights 

Dynamics 365 Remote Assist 

Modern Finance & Operations

Financial management and operations are an important part of the business, and Dynamics 365 understands the nuances of this. It consists of tools which help you to manage financial performance, operations, project service, project management, warehouse, inventory control tools, etc. It is basically a digital transformation tool.

Dynamics 365 Finance 

Dynamics 365 Supply Chain Management 

Dynamics 365 Human Resources 

Connected Commerce

This provides the retail solutions providing Omnichannel experiences to the customers and tools to organizations track the customer. Dynamic's Customer relationship management (CRM systems) helps in managing campaign management, inventory management, resource scheduling and allocation, cost management, etc.

Customer Insights consists of a module which combines data and Power BI to give actionable insights from the data. It gives visualization and provides the dashboard too to help in prediction.

Not only this, it gives details on the store management and HR solutions for the employees which integrates everything seamlessly.

Dynamics 365 Commerce 

Dynamics 365 Fraud Protection 

Dynamics 365 Customer Insights 

microsoft dynamics can play a major role in digital transformation of your business

What is Microsoft Dynamics 365 Pricing?

The pricing of Microsoft office's Dynamics 365 is very competitive as compared to its competitors like Oracle and Salesforce. It comes in a bundle and licence package. The package pricing depends on which domain and tools you are interested in.

Few of the plan's pricing is below. Please note the price is for the First Dynamics 365 app. The price differs for subsequent qualifying apps for other users. Please find link

Customer Data Platform

There are 2 features available: Customer Insights and Customer Voice whose pricing varies from $1500 to $200 per tenant/month.


In Sales there are various tools and plans based on the requirement.

Sales Professional - $65 per user/month

Sales Enterprise - $95 per user /month

Sales Premium - $135 per user/month

Microsoft relationship -$162 per user/month


Customer Service professional - $50 per user/month

Customer Service Enterprise - $95 per user/month

Field Service - $95 per user/month

Remote Assist - $65 per user /month


Marketing - $1500 per tenant/month


Commerce - $180 per user/month

Fraud Protection - $1000 per tenant/ month

Supply Chain

Supply Chain Management -$180 per user/month

Guides - $65 per user/month


Human resources - $120 per user/month

What are the benefits of dynamic 365?

Microsoft Dynamics 365 is a re-bundled package of CRM online tools and now segregated in individual applications along with different other applications. The unique feature (depending on your settings and requirements) is its seamless flexibility between CRM and ERP tools, along with its availability on the cloud. The product has a big range of applications that are not only available on desktop but also on mobile devices. If you have already used any one of the applications, you will find the user interfaces familiar and actions pretty straightforward and useful. It saves a lot on the infrastructure cost since we don’t have to find different tools elsewhere since all of them are available in Dynamics 365.

What are the disadvantages of Dynamics 365?

If you don’t have a process in place, or you are unfamiliar with Microsoft products, then using Dynamics 365 for the first time will require some training. The options for customizations are very few. It will require some development effort if your organization is on a different platform and now wants to switch to Dynamics 365.